Shipping policy
| Feature | Details |
| Shipping Cost | Free Shipping (Continental US Only) |
| Order Cutoff Time | 2:00 PM (CST) |
| Handling Time | 3–5 Business Days (Mon–Fri) |
| Transit Time | 3–7 Business Days (Mon–Fri) |
| Total Delivery Time | 6–12 Business Days (Mon-Fri) |
Shipping Coverage Area
Prestige Leather Couches currently ships within the continental United States. At this time, we do not offer delivery to Alaska, Hawaii, or international destinations. Our focus is to ensure reliable, consistent service across the regions we support.
Order Confirmation
Once your order is placed, you will receive an order confirmation email at the address provided during checkout. This confirms that your order has been received and is being prepared for processing. If you do not receive this email, please check your spam folder or contact us for assistance.
Order Processing Time
Orders are typically processed within 3–5 business days. During this time, we verify order details, coordinate with our suppliers, and prepare your item for shipment. Processing times may vary slightly during peak periods or for high-demand items, but we always aim to keep things moving efficiently. Orders placed before 2:00 PM (CST) will begin processing the same business day. Orders placed after this time or on weekends will begin processing the following business day.
Shipping Costs
We offer Free Shipping on all orders within the continental United States. There are no hidden fees or additional delivery surcharges at checkout.
Shipment Notification & Tracking
As soon as your order ships, you will receive a shipping confirmation email that includes tracking information. This allows you to monitor your delivery in real time and stay informed on its progress from dispatch to arrival.
Estimated Delivery Time
Once shipped, orders generally arrive within 3–7 business days, depending on your location and the carrier. In most cases, customers can expect total delivery within 6–12 business days from the time the order is placed. Larger items, such as leather couches, are handled with care and may require freight delivery scheduling.
Shipping Carriers
We work with trusted carriers including FedEx, UPS, USPS, and specialized freight carriers for larger furniture deliveries. For oversized items, freight delivery ensures safe handling and transport. In some cases, you may be contacted to schedule a delivery window that works best for you.
Important Freight Delivery Requirements Because leather couches are oversized items, they are shipped via specialized freight carriers. Please note the following requirements for a successful delivery:
- Valid Phone Number Required: You must provide a valid phone number at checkout. The freight carrier will call you directly to schedule a specific delivery window.
- Delivery Type: Our standard free shipping includes Curbside Delivery. The carrier will bring the shipment to the curb of your delivery address. You will be responsible for moving the item from the curb into your home.
- Signature Required: An adult (18+) must be present at the time of delivery to inspect the packaging and sign the delivery receipt.
Delays & Exceptions
While we strive to meet all estimated timelines, occasional delays can occur due to weather, carrier constraints, or unforeseen supply chain issues. If your order is affected, we will proactively notify you with updates and revised delivery expectations. In the event an item becomes unavailable or requires additional lead time, our team will reach out promptly to discuss options.
Contact Information
If you have any questions about your order or shipping details, our support team is here to help. Please contact us at sales@prestigeleathercouches.com, and we will respond as quickly as possible.
